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Terms Of Use

All users of our website agree that their access to and use of it are subject to these terms and conditions. These terms and conditions may be changed at any time without any prior notice, and you are strongly advised to check the current terms and conditions of our website each time you make an order with us.



The information displayed on our website is accurate to the best of our knowledge. However we cannot guarantee that there are no errors on our website and we reserve the right to make any modifications at any time without prior notification.

Each product is sold subject to its product description. We will take all reasonable care to make sure that all product details, descriptions, images and prices are correct at the time they were added to our website. Although we aim to keep our website as up to date as possible, the information may not always be completely accurate at the time you place an order.



This website and its content is copyright to KIO Cards. This copyright includes all artwork, designs, images and product names. Content may not be used, copied, altered, published, commercially exploited or otherwise used in any way without our permission.

All other featured content (eg. images used on our blog) is credited appropriately to the best of our knowledge. If your content has been featured on our website and we have not properly credited it to you or you would like it to be removed, please contact us and we will remove it immediately.

If you own your own website/blog you are welcome to use an image from our website, but you must properly credit KIO Cards and provide a link back to the content on this website. Images must not be altered or used with your own graphics. If displayed on an image, our logo must not be deleted or altered in any way.



You must use this website for lawful purposes only. You must not use the website in any way that causes, or is likely to cause, damage or impairment to the website or access to it. You agree that you are responsible for all content sent from your computer to us.



When you make an order with us to purchase a product, you will receive an email that confirms the receipt of your order and which contains the details of your order. You order represents an offer to us to purchase a product, which is accepted and confirmed by us when we send you the email confirmation of your order. Any products within that order which are not confirmed in the dispatch confirmation email sent to you do not form part of this contract.

We reserve the right to cancel any orders, in part or full, without prior notification to you. Any products/orders cancelled will be refunded in full at the price that you paid at the time of purchase.



Product images of our handmade cards and personalised cards are for demonstrational purposes only and are not an exact representation of the card that you will receive. As each card is handmade to order, there will inevitably be variations in their design and each will be unique. Additionally, colours will vary across computer monitors and mobiles displays.

Orders of or containing a handmade or personalised card can take up to 4 working days, from the date of purchase, before your order is dispatched to you to allow us adequate time to make the card(s).

We cannot accept returns of personalised products, unless the product is faulty upon receipt by you.



All of our products are dispatched from the UK. If you are ordering from outside the UK for delivery overseas you may be subject to import duties and taxes which would be imposed when your package arrives at your specified destination. Any additional charges for custom clearance must be paid for by you; we cannot be held responsible for these charges. When making a purchase from our website, you must comply with all laws and regulations of the country in which you are receiving the order. Additionally, we cannot be held responsible for any delays caused by customs.



When you make a purchase with us via this website you have an option to choose whether or not you agree to subscribe to our newsletter. By default, the newsletter subscription checkbox is set to “yes”. If you do not uncheck this box you will be automatically added onto our newsletter mailing list. Should you be added onto our newsletter subscription list, you are able to unsubscribe at any time.



KIO Cards Ltd.
6 Nunroyd Avenue
LS17 6PN

Registered in England and Wales. Company Number: 10864570